Return & Refund Policy



At Velora Beauty, customer satisfaction is our priority. Please read our return policy carefully.



1. Return Eligibility

We accept returns within 3 days of delivery.

To be eligible for a return:

• Product must be unused and in original condition 

• Product must be in original packaging 

• Proof of purchase is required 



2. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products 

• Personal care items (for hygiene reasons) 

• Products purchased on clearance or special offers 



3. Damaged or Wrong Product

If you receive a damaged, defective, or wrong product:

• Contact us within 24 hours of delivery 

• Share clear photos/videos as proof 

• We will arrange a replacement or refund 



4. Refund Process

• Once the return is approved, refund will be processed within 5–7 business days 

• Refund will be issued to original payment method or bank account 



5. Return Shipping

• Customer may need to bear return shipping charges unless the product is defective or incorrect 



6. Order Cancellation

• Orders can be cancelled before dispatch 

• Once shipped, cancellation is not possible 



7. Contact Us

For returns or support, contact us via WhatsApp or email.